FAQs
FAQ
Where are your products sourced from?
Our products are designed in New York and manufactured in an ISO-certified factory in Asia.
What materials are your products made from?
Our hair claws and combs are plastic-free and made from cellulose acetate. Cellulose acetate is a eco-friendly, higher quality alternative to plastic which ensures quality and longevity.
Do you offer wholesale pricing?
To create a wholesale order, email info@sohoblondes.com
Do you offer brand partnerships?
Email info@sohoblondes.com for creator and brand collaboration requests.
Shipping questions
How does shipping work?
Orders are processed within 3 business days and take 2-4 days to arrive within the US. You will receive a confirmation via email once your order has shipped.
Please note that Soho Blondes is not responsible for items that have been verified as delivered and subsequently end up lost or stolen.
How do returns work?
Returns and exchanges must be shipped within 10 days of delivery for a full refund.
After 10 days of delivery, all orders are final sale. Purchases made with a discount beyond 10% are final sale.
All items must be returned in their original state, with original packaging included and no signs of wear.
To return your items, please contact us within 10 days of your order at info@sohoblondes.com with the subject “Return” and your order number.
You must purchase a shipping label through your preferred carrier.
We recommend that you send your return with a tracking number because Soho Blondes will not be responsible for lost returns.
To contact us about exchanges please email at info@sohoblondes.com with the subject “Exchange” and your order number.
Can I make a change to my address?
Please confirm your address before finalizing your order. If you receive a confirmation email with an address that needs updating, email us at info@sohoblondes.com as soon as possible. Once a shipping confirmation has been sent we can not make any changes to the address.
Can I cancel my order?
Given that we work to fulfill orders ASAP, all orders are final once placed (including pre-order). Please ensure you're confident in your purchase before submitting your order.